Hi, we’re Palette!

We’re a new team on the MSP scene and bringing a fresh approach to IT.

As your technology partner, our goal is to deliver secure, people-first solutions to empower you to focus on what matters most — your business’ growth.

Your friendly neighbourhood
Managed IT & Cybersecurity Partner

Book your free consultation

You handle business.
We’ll handle IT.

Legal. Medical. Financial and Professional Services.
It doesn’t matter what industry you’re in. You’re going to need someone to take care of your computers, your apps, your servers, your cloud, your security…

and we could keep going but that’s where we step in.

Here are some of the Big 4 tasks we take care of for our clients on a daily basis.

  • Let’s face it, technology can be a pain to keep track of with the constant changes that are made behind the scenes, which is why this is our bread and butter.

    Stress-free management starts with the basics, so we monitor, maintain and optimize your team’s IT Infrastructure.

    We handle help desk support, network management and setup strategic IT planning to ensure we take your systems and get them in tip-top shape.

  • Even for the smallest teams, protection in today’s digital world is essential.

    Our approach to security leverages tools and strategies to protect your data and systems against cyber threats, helps prevent breaches, detect vulnerabilities and quickly respond to incidents.

  • The whole world is talking about it: AI and automation.

    We help streamline day-to-day operations by reducing manual tasks and integrating technologies into everyday processes.

    In the end, AI and automation are just tools to help us humans get the job done and our solutions are built with efficiency in mind, saving you time and money.

  • More and more organizations are relying on cloud-based systems to ensure they have the flexibility they need to meet their goals.

    Whether you’ve already made a full transition or are starting to look at what the possibilities are, we can offer tailored solutions that improve accessibility and reduce costs without putting your security at risk.

Placeholder

IT done simply.

From startups and small businesses to medium sized enterprises, we partner with people and organizations who care about doing things right.

Just because you’re a small business now, doesn’t always mean it will always stay small and we want to help you continue to grow by taking IT off your plate and giving you the peace of mind to focus on everything else you do for your business.

Book your Free Consultation
Placeholder

Who are we?

We’re a small team of out-of-the-box thinkers with years of experience working with Enterprise, Start-ups and other Managed Service Providers.

Our experiences in those different IT environments inform our approach to everything we do and we put ourselves in your shoes to provide you the best solutions possible.

We keep things simple and proactive.
This means creating processes, documenting what we can and automating as many tasks as possible.

“Set it and forget it” isn’t just a saying, we like to think it means doing things correctly so we don’t have to repeat ourselves.

Local Expertise

Our team is Canada-based so you’ll have local experts tackling your IT needs

SMB-oriented

We work with small teams and medium sized organizations looking to scale and build with growth in mind.

Inclusive Plans

Our plans are built to take care of your business’ needs.

Proactive Support

To ensure smooth IT operations, whenever possible, we perform preventative maintenance.

No Strings Attached

Our plans are month-to-month so you can cancel with ease. Though you probably won’t ;)

Our platform partners

Frequently
Asked
Questions

  • Palette works with small and mid-sized businesses in Toronto as a managed IT and cybersecurity partner.

    We take IT off your plate so we cover everything from day-to-day IT support, network management and cybersecurity to cloud migrations and AI-assisted automation.

  • Our response times are based on issue severity. We respond and escalate critical outages within 15 minutes. Most standard support tickets are completed same day.

    We setup proactive monitoring as part of our onboarding process so we’ll be ahead of most issues and resolve them long before they have any impact on day-to-day operations. Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

  • Nope. We want to integrate ourselves to work with you and your existing infrastructure. As part of our onboarding process, we’ll perform an assessment of your environment and together we’ll build a roadmap that fits your timeline without causing any unnecessary disruption. Often clients are fully onboarded within 30 days.

  • Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.

  • We price our managed IT plans per user, typically ranging from $85-$185 CAD per user per month based on the services included.

    For medium-sized businesses with less than a 100 employees, working with a partner like Palette is much more cost-effective than employing a full in-house IT team all while getting expertise and cybersecurity coverage.

    During our free consultation we’ll see how our plans can be tailored to your existing environment. After our initial conversation, we’ll provide you a quote.